Forgotten MySQL Username and/or Password

Forgotten Username

For MySQL accounts set up under Sitemason 6:

Your database's username is the same as whatever you use to log into PHPMyAdmin (http://pma.sitemason.com).  If you have forgotten it, try using your database name (or your domain name without the top level domain, so for "sitemason.com" the username might be "sitemason") - most databases set up in recent years have used this naming scheme.

If the above does not work, but your website makes use of the database, you can find the username somewhere in your code or third party software configuration utility.

If you still cannot locate your username, please create a new support ticket and the Sitemason Support team can attempt to determine your MySQL username.

Forgotten Password

For MySQL accounts set up before Sitemason 6:

Your password was selected by you or was randomly-generated using a strong password.  Passwords are one-way encrypted and we cannot retrieve them, even if you do know your username.

We can reset MySQL passwords, but if you have installed any third party software in your hosting account (or your website makes use of the MySQL database), resetting the password will also require that you update your software or website template to use the new password (or else your website will not be able to access your MySQL database and thus will not work properly).

To reset your password, please create a new support ticket and the Sitemason Support team can have your password updated.

 

 

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